About the job

Want to help charities raise more funds and drive more impact using world-class AI?

Dataro is building the AI engine powering a new era of nonprofit fundraising. Our predictive SaaS platform helps charities target smarter, engage donors more meaningfully, and unlock greater revenue for mission.

Fresh off our Series A funding and accelerating global growth, we’re expanding our Customer Success team in Australia and hiring 3x high-calibre Customer Success Managers who are passionate about partnering with customers to deliver real, measurable impact.

Trusted by leading organisations across Australia, the UK and the US, we’re entering our next phase of growth, and Customer Success is at the heart of it.

The opportunity

As a Customer Success Manager, you’ll play a critical role in driving customer retention, adoption, and long-term value across a portfolio of enterprise and high-touch accounts.

You’ll work closely with customers to understand their goals, guide them through onboarding and implementation, and ensure they are maximising the value of the platform. Internally, you’ll partner with Product, Sales, and Engineering to advocate for customer needs and support ongoing growth.

This role suits a commercially minded CSM who enjoys building trusted relationships, operating in fast-moving environments, and taking true ownership of customer outcomes.

The duties

• Own and manage a portfolio of enterprise and high-touch customer accounts

• Lead onboarding, implementation, and ongoing success planning

• Drive product adoption, retention, and expansion opportunities

• Build strong, trusted relationships with senior stakeholders

• Run regular health checks, reviews, and strategic planning sessions

• Identify risk and proactively manage churn and renewal cycles

• Partner with Sales on upsell and cross-sell opportunities

• Act as the voice of the customer internally

• Maintain accurate account plans and reporting in CRM

• Support webinars, training sessions, and customer events

The offer

• Competitive base salary

• Performance-based bonus / incentive structure

• Equity / stock options

• Professional development allowance

• Flexible, hybrid working arrangements

• Health and wellbeing benefits

• Strong leadership and enablement support

• Clear progression opportunities in a rapidly scaling global business

Requirements

• Minimum 3+ years’ experience in Customer Success or Account Management in SaaS

• Proven experience managing enterprise or high-touch customer portfolios

• Strong track record in driving retention and expansion

• Experience working with complex, multi-stakeholder accounts

• Excellent communication, relationship management, and presentation skills

• Comfortable working in high-growth, scale-up environments

• Strong commercial judgement and emotional intelligence

• Sydney-based, with ability to attend the office 1 day per week and travel as required

Next steps

• If you think this ad was written with you in mind, we want to hear from you! Click Apply Now to submit a copy of your CV and a covering letter highlighting where you see the synergy.